Head of Operations
Willow Health
Operations
New York, NY, USA
Posted on Friday, August 30, 2024
In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care.
In order to make this mission a reality, we are built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care.
As the Director of Business Operations you will work collaboratively with our clinical leadership to stand up new patient-facing, partner-facing, and internal systems. This responsibility will start with a focus on standing up our first crisis clinic in 2023, including operationalizing the clinical model, writing and standing-up new operational policies and procedures, and establishing a model for ongoing iteration and improvement post-launch. In close collaboration with our clinical leadership, you will co-lead day to day operations, inform and execute strategies that enable the organization to become predictable, reliable and scalable and hold accountability for team performance and meeting or exceeding engagement targets.
Job Responsibilities
- Manage all aspects of clinical operations, including staffing, budgeting, and resource allocation.
- Collaborate with the Chief Medical Officer to develop and implement policies and procedures that promote the delivery of high-quality patient care.
- Lead and mentor the clinical operations team, providing guidance and support to ensure team members are able to meet their goals and objectives.
- Develop and implement strategies to improve crisis care coordination and delivery, with a focus on improving patient outcomes and reducing healthcare costs.
- Analyze data and metrics to identify trends, issues, and opportunities for improvement, and work with the team to develop and implement action plans.
- Ensure compliance with all regulatory and accreditation requirements.
- Work with the Chief Medical Officer to develop and implement training programs for clinical staff, ensuring they have the necessary skills and knowledge to provide the best possible care to patients.
- Represent the organization to external stakeholders, including government agencies, professional organizations, and the media.
Requirements
- 6+ years of experience in healthcare operations, with a focus on clinical operations and mental health care
- Proven ability to make an impact with minimal oversight and a track record of delivering results.
- Strong leadership skills, with experience building, managing, and developing teams.
- Excellent analytical skills, with the ability to analyze complex data and identify trends and opportunities for improvement.
- Experience selecting and standing up healthcare technology solutions (e.g., EMR, billing platform).
- Knowledge of regulatory and accreditation requirements for mental health care clinics (e.g., licensing, clinic compliance requirements).
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Passion for improving crisis mental health care coordination and delivery, and a commitment to providing the best possible care to patients.
Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.