Head of Operational Programs
Talkiatry
New York, NY, USA
Posted on Sep 28, 2024
As Director, Head of Operational Programs, you will drive all centralized clinical functions for cross coverage, admin support, provider preferences, and patient retention – this is one of our most important and impactful roles at Talkiatry. We will look to you to solve problems, remove friction, and unblock resource constraints, reporting progress against key performance indicators along the way, in our aim to achieve top clinical excellence.
We are seeking a hands-on operator and business leader at the intersection of Healthcare, Program management, and Product Operations. Someone who loves to understand and run the nuts and bolts of our business, with experience in standardizing manual processes and ultimately automating and productizing them. Someone who can distill and break down the complexities and nuances of our care delivery into its subcomponents, making sure we deliver every day the best experience, at the highest quality and consistency. Someone who is never satisfied with the status quo and who wants to always aim higher and make things work better, faster, and smoother.
Our ideal candidate is hands-on with their curiosity, process and results-driven, a proven cross-functional leader, and an effective people manager (including team members who do not directly report into this role). If you are a highly motivated individual with a passion for healthcare and a proven track record in standardizing and automating manual workflows, we encourage you to apply for this exciting opportunity.
You will identify needs and areas of improvements for our clinicians and patients, help tech and product to prioritize their work, and ultimately help land those rollouts in the most effective and smoothest way.
About Talkiatry:
Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.
We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
You will:
- Conduct a full assessment of current clinical care workflows and seek opportunity to maximize tech-enablement, harmonizing human and machine workflows
- Tune up high-quality documentation & artifacts to ensure clarity for cross-functional stakeholders and capture learnings to accelerate pace of change in the future
- Manage clinical program support team of up to 5+ people and several clinical service vendors
- Facilitate planning for an automation roadmap on operational processes supporting clinicians care delivery
- Collaborate with Product and Technology to manage change across the organization translating tech requirements into simple, plain, easy-to-understand terms.
- Identify possible pitfalls and risks associated with Product launches that impact clinical care workflows, mitigating before, during, and after go live for enhanced stability
- Post launch, assist with post-live optimization to boost internal adoption of our technology products
You have:
- 8-10+ years of experience in product and/or healthcare operations; demonstrated ability to develop and implement policies, procedures, and systems
- Bachelor's degree in engineering, healthcare administration, business administration, or related field
- Excellent communication and interpersonal skills with the ability to drive consensus with a diverse range of stakeholders
- Love for the details with the ability to manage multiple priorities and meet deadlines
- Unsatisfiable desire to make things better, faster and smoother
- Passion for processes and workflows, automation and product improvements
- Ability to thrive in a fast-paced environment and good at managing change and ambiguity
- Exceptional leadership skills with the ability to motivate and develop team members
- Strong analytical and problem-solving skills with the ability to identify and resolve issues in a timely and effective manner (Excel and other Microsoft suite experience preferred)
- Passion for mental health and a commitment to Talkiatry’s mission and values
- eClinicalWorks or related EMR experience preferred
- Ability to work at least 2 days a week in our NYC office
Why Talkiatry:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Flexible location: this is a hybrid role that allows you the flexibility to work from your home office as well as our beautiful officed located in Manhattan (Nomad).
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.