Coral Care Strategy & Operations Associate/Sr. Associate (NYC) New York, NY · Full time Company website

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At Coral Care, we believe families should never have to fight for the care their children need. Millions of young children in the U.S. experience developmental delays, yet parents often face long waitlists and complex systems. Our mission is to change that by making high-quality pediatric therapy accessible at home and in the community. We are a platform powering a two-sided marketplace: helping families connect with trusted, local speech, occupational, and physical therapists who accept insurance, and supporting providers in building thriving private practices within their own communities. Since launching in 2023, Coral Care has delivered thousands of therapy sessions and expanded across multiple states. We are a fast-growing, mission-driven team with a culture of compassion, collaboration, and momentum — and we are just getting started.

New York, NY | In Office (2-3 days/week)

About Coral Care

Coral Care is building the modern infrastructure for pediatric developmental therapy.

Across the United States, families struggle to access high-quality speech, occupational, and physical therapy for their children. At the same time, many therapists want to build independent practices but are held back by insurance complexity, scheduling logistics, and administrative work.

Coral Care solves both problems.

We provide the platform, technology, and operational infrastructure that allows therapists to build thriving local practices while helping families quickly find and book high-quality care. Our clinicians deliver care in homes and communities, creating better outcomes for children and more sustainable careers for providers.

We are a fast-growing marketplace operating across multiple states, backed by leading venture investors and built by a team deeply committed to improving access to care for families.

About the Role

We are building a small team of high-impact operators who can turn strategic priorities into operational reality.

As a Strategy & Operations Associate, you will work across multiple parts of the business — including marketing, growth, provider operations, and customer experience — to identify opportunities, run experiments, and build systems that help Coral Care scale.

This role is designed for someone who thrives in ambiguity, loves solving complex operational problems, and enjoys building tools and workflows that unlock leverage for a team.

You will test growth ideas, build AI-powered tools that increase team productivity, identify operational bottlenecks, and launch cross-functional initiatives from concept through execution.

You might be diagnosing and solving for why providers in a new market are slow to engage, working with the patient team to improve how families get matched, or partnering with our credentialing team to turn a manual workflow into something that scales. You'll go deep where it matters and stay connected across the whole system.

If you enjoy moving quickly, wearing many hats, and seeing your work translate into real business outcomes, this role will give you a front-row seat to how a fast-growing company operates.

Why This Role Is Unique

This is not a traditional operations role.

You will tackle some of the company’s highest-priority problems across multiple functions, helping turn strategic ideas into operational systems that work at scale.

Many of the projects in this role will not have a clear owner yet. Your job will be to step in, bring structure, run experiments, and drive measurable outcomes.

People who thrive in this role tend to be unusually curious, fast-moving, and comfortable figuring things out in real time.

For the right person, this role offers a rare opportunity to shape how a fast-growing company operates. Last year we grew 4X, and this role will be instrumental in building the foundations to continue our exponential growth.

What You’ll Do

Drive growth and operational experiments: Partner across our marketplace team to design and run experiments that improve utilization and engagement , retention, and operational efficiency.

Build AI-powered tools and workflows: Use AI tools to create systems that multiply the output of small teams — from automation workflows and internal dashboards to operational tools that reduce manual work.

Identify and solve operational gaps: Work closely with functional leaders to identify friction in our systems and processes, then design and implement solutions that improve how Coral Care operates.

Own cross-functional initiatives: Take ownership of high-impact projects that span multiple teams, translating strategic priorities into concrete action plans and driving execution from concept through launch.

Run rapid tests and analyze results Launch and analyze experiments across multiple parts of the business — from growth initiatives to operational improvements — using data to determine what should scale.

What We’re Looking For

• 2–6 years of professional experience with a track record of driving outcomes
• Experience in marketplace, operations, or high-growth startup environments
• Strong analytical thinking and comfort designing experiments and interpreting data
• Ability to operate effectively in ambiguous, fast-changing environments
• A bias toward action and willingness to roll up your sleeves to get things done
• A clear, strong communicator who’s comfortable engaging across multiple stakeholders
• Strong empathy for both families seeking care and clinicians building practices

Strong preference for candidates who actively use AI tools to build systems, automate workflows, and increase operational leverage.

Location

This role is based in New York City. We work in person 2-3 days per week to collaborate closely as a team.

Compensation

The starting base salary for this role in New York is $90,000-$120,000

Final compensation will depend on experience, skills, and background.

Benefits

• Competitive medical coverage for you and your family
• Generous PTO policy, plus paid holidays
• Paid parental leave for all parents
• Hybrid work model with flexibility to balance focused work and in-person collaboration
• Access to a 401(k) plan
• The chance to build something that supports families and clinicians in a meaningful way